Privacy Policy

A legal disclaimer

Privacy Notice

This Privacy Notice (“Privacy Notice”) constitutes the Information Notice required under the Data Protection Act 2018 and the UK General Data Protection Regulation.

What Is This Document, And Why Should You Read It?

Montague respects your privacy and is committed to protecting your data.

This Privacy Notice explains how and why the parent entity of Montague, including each of its operating entities in the United Kingdom (also referred to as “Montague”, “we”, “our” and “us”) collects and processes your data when you browse our website or when you complete a web form expressing your interest in our services or when you complete the registration process to place your child at a Montague nursery centre (referred to in this Privacy Notice as “you”).

You should read this Privacy Notice to know what we do with your data. This Privacy Notice supplements other privacy notices and policies we may make available to you occasionally and is not intended to override them.

This Privacy Notice does not form part of any contract you may have with us including contracts under which we provide childcare services to you.

What Personal Data Do We Collect?

Personal data is information that identifies you or could identify you. In the course of our business, we are required to collect many different types of personal data about you and, if we provide you with childcare services, about you and your child. We cannot respond to your enquiry or request for information or manage our relationship with you and to provide you with childcare services without your or your child’s personal data. Where we don’t need your or your child’s personal data, we will make this clear, for instance we will explain if any data fields in our enquiry or enrolment forms are optional and can be left blank.

Further details of the personal data we collect, where we get it from and what we do with it are set out in the table below.

If any of the personal data you have given to us changes, such as your contact details, please inform us without delay by contacting the nursery centre where your child is enrolled. Please always check first whether there are any available self-help tools to correct the personal data we process about you.

Type of personal data

Collected from

Contact Information

Name(s)
Address(es)
Email address(es)
Contact details including mobile telephone number(s)

You
Publicly available information from online resources including when you browse our website
Your use of Montagues mobile Apps

Personal Data

Date of birth of your child(ren)
Gender
Next of kin and details of other dependants (and their dates of birth where applicable)
Your marital or relationship status
Lifestyle and social circumstances
Emergency contact information
National Insurance number
Voice recordings from voice messages or telephone calls

Identity and Background Information

Passport, drivers licence or such like forms of ID
Verification of your address
Birth certificate(s) relating to your child(ren)
Your child’s medical and health reports and dietary requirements
Image or photographs of your child(ren)
Application form(s)
Credit check reports
Conflicts of interests (including where related to family networks)

You
Your GP or health centre
Government and local
agencies
Third party credit referencing agencies and background check providers

Financial Information

Bank account details
Direct Debit
Credit and/or debit card
Funding for special educational needs and childcare

You
Your bank or building society
Your local authority and related agencies

Special Category Personal Data

Racial or ethnic origin (including your nationality), religious or philosophical beliefs
Your child’s health data, including allergy and vaccination status, accident reports, risk assessments, day-to-day health and safety concerns

You
Your emergency contact(s)
External agencies
Police, local or central government authorities
Your GP or health centre
In the course of providing childcare services

Security, Location and Access Information

Information (including image data) captured or recorded by electronic card access systems, CCTV and other security control systems to the extent they are available.
Data associated with passwords may be assigned to you for dropping off and collecting your child at our centres.

You
Your use of Busy Bees security control systems
Records held at our centres

We also automatically collect information from our websites using cookies, pixel tags, clear GIFs, or similar technologies. This may include your IP address and internet or other electronic network activity. The information we collect might be about you, your preferences, or your device, and it is mainly used to make the site work as you expect it to. It doesn't usually directly identify you but can give you a more personalised web experience. We allow some of our carefully chosen partners, like Google, to place cookies on our site. This helps us understand how our visitors use the website so we can improve your experience.

What Personal Data Do We Use?

We use your personal data for all the things you would expect like:

Managing all aspects of our relationship with you including, but not limited to, providing you with information about our services, visiting a nursery centre, considering your request to place a child, our fees and charges and your ability to pay, your bank account details, credit and or debit card information, carrying out credit checks, managing absence and sickness records for your child, understanding health and dietary needs and special education needs, accidents and injuries, progress and development.
Operating our business including administering our business activities, operating, and managing our website and mobile Apps, providing content to you, displaying advertising and other information to you, communicating, and interacting with you through our website, mobile Apps or telephone and our services, and providing customer service, including handling enquiries and complaints.
Communications and marketing, communicating with you through any means (including by email, telephone, SMS, social media, post or in person) about news, offers or services that we believe may be of interest to you, subject always to obtaining your prior opt-in consent to the extent required under applicable law, telling about changes to our services, providing you with information about our mobile Apps, providing you with information about other services we offer, maintaining and updating your contact information where appropriate, and obtaining your opt-in consent where required.
Evaluation of registration forms to assess and consider your request to place your child at a nursery centre.
Maintaining emergency contact (which involve us holding information on those you nominate in this respect).
Child education and training including, progress and development assessments and reports, participation in activities, photographs and videos.
Financial management including, arising from registrations and enrolments, managing your account with us, finance, corporate audit, insurance, service provider and supplier management, the services we provide to you and billing.
Management and maintenance of our nursery centre premises and facilities for the purpose of meeting legal and regulatory obligations including Ofsted requirements for maintaining space-per child ratios, facilities and equipment.
Management of IT systems for the purpose of the management and operation of our communications, IT and security systems, and audits (including security audits) and the monitoring of such systems.
Compliance with applicable laws relating to our childcare operations including legal and regulatory obligations applying to us and judicial or administrative orders regarding custody, access, safeguarding, education and special needs.
To protect our safety and security and those of our staff, parents, children and visitors including physical security of our premises, access to and records of visits to our premises, monitoring activity in our premises, CCTV recordings (to the extent that these are used and available) and electronic security (including login records and access details).
Health and Safety including health and safety assessments and record keeping including to prevent communicable health or medical conditions and viruses such as COVID-19, administration of first aid, administration of medicine (but only with your consent and direction), providing a safe environment at our premises and compliance with related legal obligations.
Investigations required for Safeguarding, detecting, investigating and preventing breaches of policy, and criminal offences, in accordance with applicable law.
Legal proceedings required for establishing, exercising and defending legal rights, including investigating and responding to claims against us and our staff.
Fraud prevention required for detecting, preventing and investigating fraud.

Where required under applicable local law, our legal basis for processing your information are as follows:

Performance of a contract: We process personal data where necessary for the performance of our contractual obligations to you.
Compliance with legal obligations: We process personal data where necessary to comply with the legal obligations to which we are subject.
Legitimate interests: We process your personal data where necessary to serve our legitimate business interests.
Consent: Where required by applicable law, we process personal data on the basis of your consent. To the extent we obtain your consent to process your personal data, you may have the right to withdraw your consent under applicable local law.

Who Do We Share Your Personal Data With?

Sometimes we need to disclose your personal data to other people.

Inside the Montague group

We are part of the Montague group of companies. Therefore, we will need to share your personal data with other companies in the Montague group for our general business, for management purposes, for managing our nursery centres, incidents and accident reporting, authorisations/approvals with relevant decision makers, parental reporting and where systems and services are provided on a shared basis.

Outside the Montague group

We engage service providers or partners to manage or support certain aspects of our business operations on our behalf, so w might share your info with our service providers who keep our systems running smoothly and provide us with services like managing our inboxes and customer database. If the law required, we might also share your data with regulators.

Keeping your data safe and sound

We employ physical, electronic and managerial control procedures to safeguard and prevent unauthorised access, accidental loss, destruction or damage of your personal data. We choose these safeguards based on the sensitivity of the personal data that we collect, process and store and the current state of technology. Our outsourced service providers who support our operations are also vetted to ensure that they have appropriate technical and organisational measures in place to protect your personal data.

How long do we keep your personal data for?

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for.

To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means. Further the period of time that we will retain your personal data will also depend on a number of other factors, including:

any laws, regulations, tax, accounting or reporting requirements that we are required to follow;
whether we are in a legal or other type of dispute with each other or any third party;
whether we are asked by you or a regulatory authority such as Ofsted to keep your personal data for a valid reason.

Want Access to Your Data?

No problem at all! Just shoot us an email, and we'll be happy to share your info or make any corrections if needed. You also have the right to ask us to delete your information, to restrict or limit our processing, to object to our use, to withdraw consent and to ask us to transfer your data. If you are not happy, let us know - and remember you always have the right to lodge a complaint with your local data protection authority.

If you have any questions or concerns, don't hesitate to reach out to us at hello@montaguenursery.co.uk.

Private Notice Updates

We reserve the right to modify this Privacy Notice at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

This Privacy Policy was last updated on 27 February 2025.